web analytics
The Invisible Truth: The South Korean Travel Agent Consortium.

Share this

Tuesday, March 06, 2007

The South Korean Travel Agent Consortium.

Travel Agent: To reserve a flight for March 7th, you need to pay three days beforehand.
Me: I can't I get paid on the 5th, and the earliest I can come to your office in Seoul is on the 6th.
Travel Agent: Fax me a statement that you will pay us, and send us a photocopy or photograph your credit card.
Me: OK. (I faxed them the statement and credit card photos, and heard nothing back, so I thought everything was full steam ahead)

I emailed them on March 3 or 4 and asked for directions to their office so I could come pay them. They emailed me back saying they had cancelled my reservation.
I called them on March 5 to protest. They offered to make another reservation for a much more expensive price. I complained vigorously that they were being totally unprofessional. No where in their written communication with me did they reiterate the 3-day rule. I'm human; I don't remember every thing every one tells me. They never contacted me after I said when I could pay them via fax, saying that it wouldn't work out because of the "3-day rule." Then, when they offer me a new reservation, they say I can pay 2 days before! I was getting the feeling Iwas being screwed, so I just refused to deal with them anymore after asking to speak to their supervisor, and she responded that she was the supervisor.

I call another travel agency and make a reservation for a better price. They give me directions to their agency. They told me it was in the Korean Exchange Bank Building in Itaewon, where I wrote this blog from. There are four travel agencies in the building, none of which I have ever contacted before! Unfortunately, I had written their phone number down wrong, and I couldn't call them in time to pay for this reservation. Yet another one cancelled. The next day I called them, and they said they were in a different area. They said I must have been confused. I asked them if they recorded their phone conversations, because if they did, then they would know that an agent I spoke to from their agency gave me directions to the wrong place!!!!! She promised to help me if I called back in half an hour. When I did, she said I must have spoken to the other travel agency (I don't think I did). Why would the other travel agency give me directions to a third travel agency I'd never contacted?!!! She said I must have been confused. I WAS. I'm sick of being lied to by travel agents!!!!!!!!!!!!!!

Well, I ended up getting a reservation for 3 days later than I originally wanted to leave, and I had to pay $250 more than originally planned. At least I got some good pics from the plane!

No comments: